Integrated analytics with self-improving algorithms
Following our Full Stack Innovation process, we built a customer care platform that guides and improves the human-to-human experience for American Express call centers. We designed a revolutionary new dual-monitor user experience, a secure architecture on top of legacy back-end systems, and smoothly integrated the application into existing codebases.
- Completed kickoff to product launch in four months
- Used daily by 10k+ Customer Care Professionals
- Increased Value Generation by 22% per cardmember call